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Questions About Your Order
with Furnace MFG

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Where are your order forms?
What is the turn-around time for orders?
What is a catalog or release number and should I assign one to my project?
Do I need a barcode? Can Furnace supply me with one?
How does Furnace ship my completed CD's/DVD's?
What is drop-shipping?
Do I have to pay sales tax in VA?



Where are your order forms?

Placing an order with Furnace MFG is easy! Just browse through our product selection, find the disc and packaging options that fit your project and hit the "Get a Quote" button. Once you fill in your project's details hit the "Send Me A Quote" button. Within 3 business hours you will receive your quote via email. Your quote is your order form.

After you request your quote, be sure to download the appropriate templates for your project (just hit the templates button for your project) along with the IPR form (just hit the forms button for your project).

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What is the turn-around time for orders?

Furnace MFG does not guarantee general turnaround times, but does have a consistent record of shipping on or ahead of schedule. Please contact your account representative if you need a hard ship date.

Our general turnaround for CDs are as follows:
Raw Discs - 7 business days.
CDs in Jewel Boxes - 12 business days.
CDs in Digipaks or Paperboard packaging -15 business days.

All quoted turn times are estimates that begin when Furnace MFG has all of the following:
1) Workable source master
2) Approved Graphic files and customer-approved proofs
3) Completed forms
4) Full payment
5) Shipping instuructions.

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What is a catalog or release number and should I assign one to my project?

A catalog number is how record labels categorize their release. This catalog or release number is also how distributors and stores identify and reference each record that is being ordered, stocked and sold. The record label or band should create this number and it should somehow correspond to the label or company name that is releasing it (example - Dogtown Records release number four could be DOG004 or DT004.) Some companies that own and manage their own UPC codes assign their catalog number to correspond to the UPC suffix that is assigned to a particular CD. In the end, it's up to you to assign a catalog number that will stay the same throughout the life of the release.

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Do I need a barcode? Can Furnace supply me with one?

A barcode, also commonly referred to as a UPC code, is essential if you're planning to sell your CD/DVDs to distributors or directly to stores. Furnace MFG will happily supply you with a unique barcode for each individual project you press here at no extra cost. Your barcode can either be dropped into the scheme of your layout or temporarily applied to the disc via two methods: a top spine or a barcode sticker. A top spine is an adhesive strip placed over the top of the jewel case that makes your product more visible in stores. It generally features the band name, title of record, catalog number, and barcode. It is a disposable, relatively inexpensive option and is used by many of our clients who are aesthetically opposed to using a barcode in their artwork. The barcode sticker is simply your unique barcode printed on a small sticker that is then placed on the overwrap or jewelcase itself for retail purposes. It is also disposable and inexpensive.

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How does Furnace ship my completed CD's/DVD's?

Furnace ships with a variety of carriers depending on the shipping needs of our clients. Most orders under 5000 units are shipped using UPS Ground / Hundredweight Saver Service. All orders above 5000 units are shipped via freight or trucking company on a palette in order to save you time and money. We do not ship anything via US Mail or to P.O. Boxes. If you need all or some of your order to go through an expedited service such as UPS or FedEx next day or 2day service, let your account representative know so we can enter this information into your order. Furnace can also arrange to ship through UPS or FedEx using your account number if that is what you prefer.

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What is drop-shipping?

Some of our larger clients have Furnace ship their product directly to distributors and stores from the plant. We call this drop-shipping. Furnace can save you shipping time and costs by shipping directly to your retailers or distributors. Furnace MFG offers 5 drop-ship locations for free. After that, we charge a small service fee of $5.00 per additional drop-ship location. Additionally, if you need individual fulfillment (such as to radio stations, magazine publications or to individual customers), ask your account representative about our direct-mail services.

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Do I have to pay sales tax in VA?

Clients who take delivery of products in the Commonwealth of Virginia and do not possess a state-issued resale certificate will be charged sales tax. Each state issues resale certificates to registered businesses that then resell product to distributors, stores and end users. This resale certificate exempts these businesses from paying sales tax on manufacturing the product. Click here to download the resale certificate for Virginia or go to: http://www.tax.virginia.gov/ to learn how to qualify for a resale exemption.

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© 2008 Furnace MFG